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You have the right to cancel your order and receive a full refund prior to goods being despatched. If the goods have been despatched you have the right to return them within 48 hours of receipt of the goods.

The cost of carriage, packaging and insurance to return the goods will be borne by you and the goods must be received by us in perfect condition and in their original packaging.

The cost of delivering the goods will be deducted from any refund. There may also be a re-stocking charge.

If the goods are not received back in perfect condition and in their original packaging, D.R.Caswell Ltd reserve the right not to accept the goods at out warehouse and/or not to issue a refund or credit. Any costs to re-deliver the goods will incur a further carriage charge which will be payable in advance by the customer.

All order cancellations or returns must be notified to us by e-mail only. If you wish to cancel or return goods please e-mail our Sales office on sales@caswellsgroup.com, in all communications you must quote our delivery note or invoice reference in order for us to identify you and the products to be cancelled or returned.

The information contained in this website is for general information purposes only. The information is provided by D.R.Caswell Ltd t/a CaswellsGroup and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of D.R.Caswell Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, D.R.Caswell Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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