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The Business Management System – an Overview

In December 2005 D R Caswell Limited implemented a project to adopt the requirements of the Quality Management System standard ISO 9001-2000. In June 2006 we were successfully certified by a UKAS certified Assessment Body with zero non-conformances raised.


Since that time, the business has significantly grown and our Quality Management system has evolved into a more encompassing Business Management System, comprising the requirements of our interested parties and our adherence to specified statutory and regulatory requirements. This includes, but is not limited to, our operational controls and those relating to bribery and corruption, corporate and social responsibilities, ethical trading, health and safety, modern slavery and environmental management.

With each revision to the ISO 9001 standard, we have adopted the additional requirements, implemented the necessary controls and have successfully transitioned to the updated standard, enabling us to continually improve the effectiveness of our services and systems, and maintain a high standard of quality, and reliability, that satisfies as a minimum, our customer’s specified requirements.

Our policies and procedures, which are externally verified through ISO accreditation and other relative standards including British Safety Industry Federation, as well as our regularly audited membership of FPAL and UVDB, demonstrate the robust processes, which are continually developed. This gives our customers confidence that our consistent approach enables us to achieve those agreed standards.

ISO-9001:2015 and ISO-14001:2015

D R Caswell Limited have always been aware of our environmental responsibilities, and have developed, implemented, and improved control measures to ensure continual improvement of our environmental performance. At the beginning of 2020 we made the conscious decision to expand our certification and become ISO 14001-2015 certified.

In June 2020, at our tri-annual ISO 9001-2015 certification renewal, we extended the scope of assessment to incorporate the requirements of the Environment Standard ISO 14001-2015.

Despite restrictions surrounding Covid19, D R Caswell Ltd were successful in achieving our ISO 9001 recertification and we were ISO 14001-2015 certified, both with zero non-conformances being raised.