Frequently Asked Questions

• How do I register

  You can register as either a standard customer or a trade customer via our registration page.

• How do I order?

  Please see our page on How to Order for information on how to order from this website.

• How do I sign-In?

  Click Sign In at the top of this page and enter your username and password that you have previously registered with the website.

  If you can not remember your password, please use our Forgot Password function.

• How do I edit my account?

  Once you have Signed In to the website, you can access the Customer Area via the top menu bar. Within this area, you are able to update your account settings, view stored addresses and review past website orders.

• What are your delivery charges?

  You can view our latest information on delivery charges by viewing our delivery information page.

• How do I find products?

  You can navigate to products via the 'Shop by Category' menu option or by utilising the search function at the top of the page.

• Where's my order?

  Please contact our sales team on 01642 379 600 with details of your order to hand. They will be able to assist in locating your order.

• I'm after an item that i can't find on your website, can you help?

  We will do our best to source the item for you and give you a quote. Please contact our sales team on 01642 379 600 with the specific details.

• I would like to return an item

  Please see our Returns page within this website for more detail on how to return an item to us.

• I would like to cancel my order

  Please contact our sales team on 01642 379 600 with details of your order to hand.