Delivery Information

For website orders over £75 + VAT, delivery is FREE (to most UK mainland addresses).

Due to the weight and or size of certain items, we reserve the right to make additional delivery charges regardless of the order value. When particularly heavy or cumbersome items are ordered, a message will appear on screen asking you to contact our Sales Office for a delivery quotation. Example products include barrels of oil, steps, and lockers.

For website orders under £75 + VAT a delivery charge of £7.58 + VAT will apply. If the order contains items that are particularly heavy or cumbersome, then additional delivery charges may also apply (as above).

For customers who hold a credit account and special pricing terms, delivery charges may apply and should be discussed with your account manager.

Should you wish to discuss delivery options, please contact our sales team on 01642 379600.

Returning an Item

You have the right to cancel your order and receive a full refund prior to goods being despatched. If the goods have been despatched, you have the right to return them within 48 hours of receipt of the goods.

The cost of delivery, packaging, and insurance to return the goods will be borne by you and the goods must be received by us in perfect condition and in their original packaging.

The cost of delivering the goods will be deducted from any refund. There may also be a re-stocking charge.

If the goods are not received back in perfect condition and in their original packaging, D.R.Caswell Ltd reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to re-deliver the goods will incur a further delivery charge which will be payable in advance by the customer.

All order cancellations or returns must be notified to us by e-mail only. If you wish to cancel or return goods please e-mail our Sales office on, in all communications you must quote our delivery note or invoice reference in order for us to identify you and the products to be cancelled or returned.