Returning an Item
You have the right to cancel your order and receive a full refund prior to goods being despatched. If the goods have been despatched you have the right to return them within 48 hours of receipt of the goods.
The cost of delivery, packaging and insurance to return the goods will be borne by you and the goods must be received by us in perfect condition and in their original packaging.
The cost of delivering the goods will be deducted from any refund. There may also be a re-stocking charge.
If the goods are not received back in perfect condition and in their original packaging, D.R.Caswell Ltd reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to re-deliver the goods will incur a further delivery charge which will be payable in advance by the customer.
All order cancellations or returns must be notified to us by e-mail only. If you wish to cancel or return goods please e-mail our Sales office on firstname.lastname@example.org, in all communications you must quote our delivery note or invoice reference in order for us to identify you and the products to be cancelled or returned.