Returning an Item

You have the right to cancel your order and receive a fullrefund prior to goods being despatched. If the goods have been despatched, youhave the right to return them within 48 hours of receipt of the goods.

The cost of delivery, packaging, and insurance to return thegoods will be borne by you and the goods must be received by us in perfectcondition and in their original packaging.

The cost of delivering the goods will be deducted from anyrefund. There may also be a re-stocking charge.

If the goods are not received back in perfect condition and intheir original packaging, D.R.Caswell Ltd reserve the right not to accept thegoods at our warehouse and/or not to issue a refund or credit. Any costs tore-deliver the goods will incur a further delivery charge which will be payablein advance by the customer.

All order cancellations or returnsmust be notified to us by e-mail only. If you wish to cancel or return goodsplease e-mail our Sales office on, in allcommunications you must quote our delivery note or invoice reference in orderfor us to identify you and the products to be cancelled or returned.